Consumer service representative vs business representative

Differences between consumer service representative and business representative duties and responsibilities

Consumer service representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Hire on as a seasonal CSR for the holiday season.
• Work independently as a telecommuter and serve as a CSR supervisor.
• Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
• Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
• Demonstrate superb organizational and multitasking abilities
Show more

Business representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
• Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
• Utilize multiple internal information systems and applications to troubleshoot hardware issues.
• Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
• Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.
Show more