Consumer service representative vs contact representative

The differences between consumer service representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and a contact representative. Additionally, a contact representative has an average salary of $33,776, which is higher than the $32,944 average annual salary of a consumer service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Consumer service representative vs contact representative overview

	Consumer Service Representative	Contact Representative
Yearly salary	$32,944	$33,776
Hourly rate	$15.84	$16.24
Growth rate	-4%	-4%
Number of jobs	181,035	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Consumer service representative vs contact representative salary

Consumer service representatives and contact representatives have different pay scales, as shown below.

	Consumer Service Representative	Contact Representative
Average salary	$32,944	$33,776
Salary range	Between $26,000 And $40,000	Between $27,000 And $42,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	City of Seattle
Best paying industry	-	Government

Differences between consumer service representative and contact representative education

There are a few differences between a consumer service representative and a contact representative in terms of educational background:

	Consumer Service Representative	Contact Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs contact representative demographics

Here are the differences between consumer service representatives' and contact representatives' demographics:

	Consumer Service Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer service representative and contact representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Consumer service representative vs contact representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

Consumer Service Representative vs. similar jobs

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Office and Administrative Industry
Consumer Service Representative
Consumer Service Representative vs Contact Representative

Updated January 8, 2025

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