Consumer service representative vs customer care representative

The differences between consumer service representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and a customer care representative. Additionally, a consumer service representative has an average salary of $32,944, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Consumer service representative vs customer care representative overview

	Consumer Service Representative	Customer Care Representative
Yearly salary	$32,944	$32,912
Hourly rate	$15.84	$15.82
Growth rate	-4%	-4%
Number of jobs	181,035	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Consumer service representative vs customer care representative salary

Consumer service representatives and customer care representatives have different pay scales, as shown below.

	Consumer Service Representative	Customer Care Representative
Average salary	$32,944	$32,912
Salary range	Between $26,000 And $40,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between consumer service representative and customer care representative education

There are a few differences between a consumer service representative and a customer care representative in terms of educational background:

	Consumer Service Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs customer care representative demographics

Here are the differences between consumer service representatives' and customer care representatives' demographics:

	Consumer Service Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer service representative and customer care representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Consumer service representative vs customer care representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Consumer Service Representative
Consumer Service Representative vs Customer Care Representative

Updated January 8, 2025

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