Consumer service representative vs customer service representative

The differences between consumer service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and a customer service representative. Additionally, a consumer service representative has an average salary of $32,944, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Consumer service representative vs customer service representative overview

	Consumer Service Representative	Customer Service Representative
Yearly salary	$32,944	$32,260
Hourly rate	$15.84	$15.51
Growth rate	-4%	-4%
Number of jobs	181,035	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 47%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Consumer service representative vs customer service representative salary

Consumer service representatives and customer service representatives have different pay scales, as shown below.

	Consumer Service Representative	Customer Service Representative
Average salary	$32,944	$32,260
Salary range	Between $26,000 And $40,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between consumer service representative and customer service representative education

There are a few differences between a consumer service representative and a customer service representative in terms of educational background:

	Consumer Service Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 47%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs customer service representative demographics

Here are the differences between consumer service representatives' and customer service representatives' demographics:

	Consumer Service Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer service representative and customer service representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Consumer service representative vs customer service representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Consumer Service Representative
Consumer Service Representative vs Customer Service Representative

Updated January 8, 2025

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