Consumer service representative vs member service representative

The differences between consumer service representatives and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and a member service representative. Additionally, a consumer service representative has an average salary of $32,944, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Consumer service representative vs member service representative overview

	Consumer Service Representative	Member Service Representative
Yearly salary	$32,944	$31,395
Hourly rate	$15.84	$15.09
Growth rate	-4%	-4%
Number of jobs	181,035	214,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

Consumer service representative vs member service representative salary

Consumer service representatives and member service representatives have different pay scales, as shown below.

	Consumer Service Representative	Member Service Representative
Average salary	$32,944	$31,395
Salary range	Between $26,000 And $40,000	Between $21,000 And $45,000
Highest paying City	-	Alameda, CA
Highest paying state	-	Hawaii
Best paying company	-	Tinker Federal Credit Union
Best paying industry	-	Insurance

Differences between consumer service representative and member service representative education

There are a few differences between a consumer service representative and a member service representative in terms of educational background:

	Consumer Service Representative	Member Service Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs member service representative demographics

Here are the differences between consumer service representatives' and member service representatives' demographics:

	Consumer Service Representative	Member Service Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer service representative and member service representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Consumer service representative vs member service representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Office and Administrative Industry
Consumer Service Representative
Consumer Service Representative vs Member Service Representative

Updated January 8, 2025

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