Consumer service representative vs service provider

The differences between consumer service representatives and service providers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and a service provider. Additionally, a service provider has an average salary of $35,089, which is higher than the $32,944 average annual salary of a consumer service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a service provider are customer service, cleanliness, and social work.

Consumer service representative vs service provider overview

	Consumer Service Representative	Service Provider
Yearly salary	$32,944	$35,089
Hourly rate	$15.84	$16.87
Growth rate	-4%	12%
Number of jobs	181,035	25,552
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 53%
Average age	40	43
Years of experience	12	12

Consumer service representative vs service provider salary

Consumer service representatives and service providers have different pay scales, as shown below.

	Consumer Service Representative	Service Provider
Average salary	$32,944	$35,089
Salary range	Between $26,000 And $40,000	Between $23,000 And $51,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Hawaii
Best paying company	-	Meta
Best paying industry	-	Insurance

Differences between consumer service representative and service provider education

There are a few differences between a consumer service representative and a service provider in terms of educational background:

	Consumer Service Representative	Service Provider
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 53%
Most common major	Business	Psychology
Most common college	-	SUNY at Binghamton

Consumer service representative vs service provider demographics

Here are the differences between consumer service representatives' and service providers' demographics:

	Consumer Service Representative	Service Provider
Average age	40	43
Gender ratio	Male, 35.5% Female, 64.5%	Male, 39.3% Female, 60.7%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 7.1% White, 56.0% American Indian and Alaska Native, 1.7%
LGBT Percentage	7%	11%

Differences between consumer service representative and service provider duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Service provider example responsibilities.

Develop contracting strategy to build capacity and achieve ongoing compliance with Medicare and Medicaid provider network adequacy requirements.
Certify to administer first aid, CPR; dispense medication.
Certify in first aid and CPR programs via company training.
Ensure contracts comply with HIPAA, fraud and abuse regulations and CMS guidelines.
Provide assistance to DHS provider staff in order for them to better navigate through the social service systems.
Exceed company standards for unit cleanliness and client/partner satisfaction.

Consumer service representative vs service provider skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common service provider skills

Customer Service, 31%
Cleanliness, 20%
Social Work, 7%
Mental Health, 5%
Patients, 4%
Community Resources, 2%

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Office and Administrative Industry
Consumer Service Representative
Consumer Service Representative vs Service Provider

Updated January 8, 2025

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