Controls manager vs center manager

The differences between controls managers and center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a controls manager and a center manager. Additionally, a controls manager has an average salary of $100,698, which is higher than the $56,284 average annual salary of a center manager.

The top three skills for a controls manager include risk management, customer service and oversight. The most important skills for a center manager are patients, OSHA, and patient care.

Controls manager vs center manager overview

	Controls Manager	Center Manager
Yearly salary	$100,698	$56,284
Hourly rate	$48.41	$27.06
Growth rate	6%	6%
Number of jobs	293,881	278,683
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 55%
Average age	44	44
Years of experience	6	6

What does a controls manager do?

The duties of a control manager depend on one's line of work or industry of employment. Typically, their responsibilities revolve around operating machines and equipment, devising strategies to optimize services, monitoring the progress of departments for smooth workflow operations, coordinating with the staff to determine daily goals, and conducting regular maintenance on machines to ensure productivity. A controls manager may also produce progress reports, answer inquiries, install and repair equipment, and address issues and problems, resolving them promptly to ensure a safe and efficient work environment for everyone.

What does a center manager do?

A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.

Controls manager vs center manager salary

Controls managers and center managers have different pay scales, as shown below.

	Controls Manager	Center Manager
Average salary	$100,698	$56,284
Salary range	Between $71,000 And $141,000	Between $35,000 And $90,000
Highest paying City	San Francisco, CA	Jersey City, NJ
Highest paying state	Rhode Island	New Jersey
Best paying company	The Citadel	Capgemini
Best paying industry	Finance	Technology

Differences between controls manager and center manager education

There are a few differences between a controls manager and a center manager in terms of educational background:

	Controls Manager	Center Manager
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Controls manager vs center manager demographics

Here are the differences between controls managers' and center managers' demographics:

	Controls Manager	Center Manager
Average age	44	44
Gender ratio	Male, 69.0% Female, 31.0%	Male, 47.7% Female, 52.3%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between controls manager and center manager duties and responsibilities

Controls manager example responsibilities.

Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
Implement ERP business systems, with emphasis on assisting with manufacturing system.
Identify HIPPA relate data in ERP system and help build security roles for limit and appropriate access.
Certify and disburse payroll, travel and relocation cash disbursement transactions.
Aid in the implementation and testing for compliance with Sarbanes-Oxley certification.
Handle general ledger, tax and financial responsibilities in addition to managerial oversight.

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Center manager example responsibilities.

Achieve or exceed SLA's by proactively managing multiple desktop support queues.
Create and manage the Facebook page for the station.
Manage multiple vendors for a variety of HVAC work.
Manage the disposition of vehicles and assets from facilities that are closed during DHL restructuring.
Perform all administrative and management duties require to operate the contact center and achieve all assign KPI's.
Manage the image, cleanliness and in-stock presentation of selling floor, stockrooms, back shop and entire facility.

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Controls manager vs center manager skills

Common controls manager skills

Risk Management, 8%
Customer Service, 7%
Oversight, 6%
Project Management, 6%
Risk Assessments, 5%
Internal Controls, 4%

Common center manager skills

Patients, 17%
OSHA, 7%
Patient Care, 7%
Safety Procedures, 4%
Professional Development, 4%
Keeping Track, 4%

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Updated January 8, 2025

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