Customer account executive vs customer care representative

The differences between customer account executives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account executive and a customer care representative. Additionally, a customer account executive has an average salary of $61,741, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer account executive include quality customer service, customer accounts and inbound calls. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Customer account executive vs customer care representative overview

	Customer Account Executive	Customer Care Representative
Yearly salary	$61,741	$32,912
Hourly rate	$29.68	$15.82
Growth rate	-4%	-4%
Number of jobs	277,757	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer account executive do?

The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Customer account executive vs customer care representative salary

Customer account executives and customer care representatives have different pay scales, as shown below.

	Customer Account Executive	Customer Care Representative
Average salary	$61,741	$32,912
Salary range	Between $26,000 And $143,000	Between $26,000 And $40,000
Highest paying City	Boston, MA	Urban Honolulu, HI
Highest paying state	Alaska	Hawaii
Best paying company	Okta	Philadelphia Corporation for Aging
Best paying industry	Telecommunication	Automotive

Differences between customer account executive and customer care representative education

There are a few differences between a customer account executive and a customer care representative in terms of educational background:

	Customer Account Executive	Customer Care Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer account executive vs customer care representative demographics

Here are the differences between customer account executives' and customer care representatives' demographics:

	Customer Account Executive	Customer Care Representative
Average age	40	40
Gender ratio	Male, 40.6% Female, 59.4%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer account executive and customer care representative duties and responsibilities

Customer account executive example responsibilities.

Manage produce cleanliness and preparation.
Show compassion and sympathy with problems.
Assist customers with making transactions and bundling services.
Work with various programs on a windows base system.
Secure long- lasting relationships with Comcast and its clients.
Monitor outages and maintenance windows by tracking nodes and affect accounts.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer account executive vs customer care representative skills

Common customer account executive skills

Quality Customer Service, 14%
Customer Accounts, 10%
Inbound Calls, 9%
Technical Support, 7%
Customer Satisfaction, 5%
Customer Inquiries, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Customer Account Executive
Customer Account Executive vs Customer Care Representative

Updated January 8, 2025

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