Customer account manager vs customer care manager

The differences between customer account managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer account manager and a customer care manager. Additionally, a customer account manager has an average salary of $45,951, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer account manager include customer service, customer accounts and CRM. The most important skills for a customer care manager are patients, home health, and social work.

Customer account manager vs customer care manager overview

	Customer Account Manager	Customer Care Manager
Yearly salary	$45,951	$41,181
Hourly rate	$22.09	$19.80
Growth rate	8%	8%
Number of jobs	110,138	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a customer account manager do?

Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

Customer account manager vs customer care manager salary

Customer account managers and customer care managers have different pay scales, as shown below.

	Customer Account Manager	Customer Care Manager
Average salary	$45,951	$41,181
Salary range	Between $29,000 And $72,000	Between $28,000 And $59,000
Highest paying City	New York, NY	Olympia, WA
Highest paying state	Alaska	Washington
Best paying company	Mouser Electronics	Adobe
Best paying industry	Technology	Telecommunication

Differences between customer account manager and customer care manager education

There are a few differences between a customer account manager and a customer care manager in terms of educational background:

	Customer Account Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer account manager vs customer care manager demographics

Here are the differences between customer account managers' and customer care managers' demographics:

	Customer Account Manager	Customer Care Manager
Average age	47	47
Gender ratio	Male, 59.4% Female, 40.6%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer account manager and customer care manager duties and responsibilities

Customer account manager example responsibilities.

Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
Enter invoices into QuickBooks from carrier that is delivering material to destination.
Take orders from customer, enter into QuickBooks, send customers order confirmation.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer account manager vs customer care manager skills

Common customer account manager skills

Customer Service, 26%
Customer Accounts, 17%
CRM, 10%
Collections Process, 8%
Persuasion, 8%
Customer Retention, 7%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Office and Administrative Industry
Customer Account Manager
Customer Account Manager vs Customer Care Manager

Updated January 8, 2025

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