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The differences between customer account managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer account manager and a customer support manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $45,951 average annual salary of a customer account manager.
The top three skills for a customer account manager include customer service, customer accounts and CRM. The most important skills for a customer support manager are project management, CRM, and technical support.
| Customer Account Manager | Customer Support Manager | |
| Yearly salary | $45,951 | $91,598 |
| Hourly rate | $22.09 | $44.04 |
| Growth rate | 8% | 10% |
| Number of jobs | 110,138 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Customer account managers and customer support managers have different pay scales, as shown below.
| Customer Account Manager | Customer Support Manager | |
| Average salary | $45,951 | $91,598 |
| Salary range | Between $29,000 And $72,000 | Between $64,000 And $130,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Mouser Electronics | Amazon |
| Best paying industry | Technology | Finance |
There are a few differences between a customer account manager and a customer support manager in terms of educational background:
| Customer Account Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer account managers' and customer support managers' demographics:
| Customer Account Manager | Customer Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.4% Female, 40.6% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |