Customer account manager vs senior account manager

The differences between customer account managers and senior account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer account manager, becoming a senior account manager takes usually requires 6-8 years. Additionally, a senior account manager has an average salary of $86,129, which is higher than the $45,951 average annual salary of a customer account manager.

The top three skills for a customer account manager include customer service, customer accounts and CRM. The most important skills for a senior account manager are customer service, account management, and project management.

Customer account manager vs senior account manager overview

	Customer Account Manager	Senior Account Manager
Yearly salary	$45,951	$86,129
Hourly rate	$22.09	$41.41
Growth rate	8%	5%
Number of jobs	110,138	161,354
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 77%
Average age	47	46
Years of experience	6	8

What does a customer account manager do?

Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.

What does a senior account manager do?

A senior account manager is in charge of managing and overseeing accounts in sales work, ensuring to meet all sales targets. Among the tasks of a senior account manager includes taking the lead and supervising workforce to its efficiency, devising strategies, and coming up with new opportunities to boost sales and strengthen client base. Moreover, it is also the task of a senior account manager to engage with clients, focusing on networking to attain better deals.

Customer account manager vs senior account manager salary

Customer account managers and senior account managers have different pay scales, as shown below.

	Customer Account Manager	Senior Account Manager
Average salary	$45,951	$86,129
Salary range	Between $29,000 And $72,000	Between $57,000 And $128,000
Highest paying City	New York, NY	Richmond, VA
Highest paying state	Alaska	New Jersey
Best paying company	Mouser Electronics	NVIDIA
Best paying industry	Technology	Technology

Differences between customer account manager and senior account manager education

There are a few differences between a customer account manager and a senior account manager in terms of educational background:

	Customer Account Manager	Senior Account Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 77%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Southern California

Customer account manager vs senior account manager demographics

Here are the differences between customer account managers' and senior account managers' demographics:

	Customer Account Manager	Senior Account Manager
Average age	47	46
Gender ratio	Male, 59.4% Female, 40.6%	Male, 58.4% Female, 41.6%
Race ratio	Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	8%	7%

Differences between customer account manager and senior account manager duties and responsibilities

Customer account manager example responsibilities.

Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
Enter invoices into QuickBooks from carrier that is delivering material to destination.
Take orders from customer, enter into QuickBooks, send customers order confirmation.

Senior account manager example responsibilities.

Facilitate timely and accurate customer quotations to achieve margin targets in alignment with PPG pricing strategies.
Assist PPG credit department to manage customer debt and ensure timely payment under agree to credit terms.
Develop and manage new accounts for search marketing (SEO), social media marketing, web design and video production.
Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
Facilitate positive customer relationships through product implementations and customer support management for this healthcare revenue cycle software and services firm.
Measure actual results against goals including POS.

Customer account manager vs senior account manager skills

Common customer account manager skills

Customer Service, 26%
Customer Accounts, 17%
CRM, 10%
Collections Process, 8%
Persuasion, 8%
Customer Retention, 7%

Common senior account manager skills

Customer Service, 8%
Account Management, 7%
Project Management, 6%
Healthcare, 5%
Work Ethic, 5%
Cloud, 5%

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Customer Account Manager
Customer Account Manager vs Senior Account Manager

Updated January 8, 2025

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