Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer account managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer account manager and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $45,951 average annual salary of a customer account manager.
The top three skills for a customer account manager include customer service, customer accounts and CRM. The most important skills for a support manager are project management, technical support, and powerpoint.
| Customer Account Manager | Support Manager | |
| Yearly salary | $45,951 | $90,297 |
| Hourly rate | $22.09 | $43.41 |
| Growth rate | 8% | 6% |
| Number of jobs | 110,138 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Customer account managers and support managers have different pay scales, as shown below.
| Customer Account Manager | Support Manager | |
| Average salary | $45,951 | $90,297 |
| Salary range | Between $29,000 And $72,000 | Between $58,000 And $140,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | Alaska | New York |
| Best paying company | Mouser Electronics | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a customer account manager and a support manager in terms of educational background:
| Customer Account Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer account managers' and support managers' demographics:
| Customer Account Manager | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.4% Female, 40.6% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |