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The differences between customer advisors and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer advisor and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $32,515 average annual salary of a customer advisor.
The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Customer Advisor | Associate Customer Service Representative | |
| Yearly salary | $32,515 | $35,215 |
| Hourly rate | $15.63 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 217,369 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer advisors and associate customer service representatives have different pay scales, as shown below.
| Customer Advisor | Associate Customer Service Representative | |
| Average salary | $32,515 | $35,215 |
| Salary range | Between $20,000 And $50,000 | Between $26,000 And $46,000 |
| Highest paying City | Los Angeles, CA | Washington, DC |
| Highest paying state | California | Massachusetts |
| Best paying company | Dell | Deutsche Bank |
| Best paying industry | Media | Finance |
There are a few differences between a customer advisor and an associate customer service representative in terms of educational background:
| Customer Advisor | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer advisors' and associate customer service representatives' demographics:
| Customer Advisor | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.6% Female, 54.4% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |