Customer advisor vs customer care associate

The differences between customer advisors and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer advisor and a customer care associate. Additionally, a customer care associate has an average salary of $33,115, which is higher than the $32,515 average annual salary of a customer advisor.

The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer care associate are customer care, patients, and customer service.

Customer advisor vs customer care associate overview

	Customer Advisor	Customer Care Associate
Yearly salary	$32,515	$33,115
Hourly rate	$15.63	$15.92
Growth rate	-4%	-4%
Number of jobs	217,369	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

What does a customer advisor do?

A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

Customer advisor vs customer care associate salary

Customer advisors and customer care associates have different pay scales, as shown below.

	Customer Advisor	Customer Care Associate
Average salary	$32,515	$33,115
Salary range	Between $20,000 And $50,000	Between $24,000 And $43,000
Highest paying City	Los Angeles, CA	San Diego, CA
Highest paying state	California	California
Best paying company	Dell	Centennial Bank
Best paying industry	Media	Insurance

Differences between customer advisor and customer care associate education

There are a few differences between a customer advisor and a customer care associate in terms of educational background:

	Customer Advisor	Customer Care Associate
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Customer advisor vs customer care associate demographics

Here are the differences between customer advisors' and customer care associates' demographics:

	Customer Advisor	Customer Care Associate
Average age	40	40
Gender ratio	Male, 45.6% Female, 54.4%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer advisor and customer care associate duties and responsibilities

Customer advisor example responsibilities.

Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
Work at the POS completing transactions.
Clean windows and vacuum store and work area.
Use the POS of sale system including inputting transactions.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer advisor vs customer care associate skills

Common customer advisor skills

Excellent Interpersonal, 57%
Persuasion, 17%
Multitasking, 14%
Customer Satisfaction, 2%
Customer Service, 1%
Work Ethic, 1%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

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Office and Administrative Industry
Customer Advisor
Customer Advisor vs Customer Care Associate

Updated January 8, 2025

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