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The differences between customer advisors and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer advisor and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $32,515 average annual salary of a customer advisor.
The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Customer Advisor | Customer Relations Representative | |
| Yearly salary | $32,515 | $38,632 |
| Hourly rate | $15.63 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 217,369 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Customer advisors and customer relations representatives have different pay scales, as shown below.
| Customer Advisor | Customer Relations Representative | |
| Average salary | $32,515 | $38,632 |
| Salary range | Between $20,000 And $50,000 | Between $29,000 And $50,000 |
| Highest paying City | Los Angeles, CA | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | Dell | Cook Children's Medical Center |
| Best paying industry | Media | Finance |
There are a few differences between a customer advisor and a customer relations representative in terms of educational background:
| Customer Advisor | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer advisors' and customer relations representatives' demographics:
| Customer Advisor | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.6% Female, 54.4% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |