Customer advisor vs customer service advisor

Differences between customer advisor and customer service advisor duties and responsibilities

Customer advisor example responsibilities.

• Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
• Work at the POS completing transactions.
• Clean windows and vacuum store and work area.
• Use the POS of sale system including inputting transactions.
• Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
• Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.
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Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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