Customer advisor vs customer service liaison

Differences between customer advisor and customer service liaison duties and responsibilities

Customer advisor example responsibilities.

• Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
• Work at the POS completing transactions.
• Clean windows and vacuum store and work area.
• Use the POS of sale system including inputting transactions.
• Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
• Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.
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Customer service liaison example responsibilities.

• Manage firm's business accounts, including billing, A/R, A/P, and tax issues
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Develop policies and procedures to implement current HIPAA protocols to protect digital data.
• Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
• Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
• Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.
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