Customer advisor vs customer support coordinator

Differences between customer advisor and customer support coordinator duties and responsibilities

Customer advisor example responsibilities.

• Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
• Work at the POS completing transactions.
• Clean windows and vacuum store and work area.
• Use the POS of sale system including inputting transactions.
• Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
• Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.
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Customer support coordinator example responsibilities.

• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Draft e-mail and correspondence create and revise PowerPoint presentations, order office supplies; maintain general files.
• Prepare PowerPoint presentations along with designing and editing promotional materials.
• Maintain institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
• Provide front-line support to customers with any issue, whether technical or billing/account-relate, for their business VoIP plans.
• Provide outstanding professional phone and email communication services to high priority PayPal customers.