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The differences between customer advisors and managers, custom support and services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer advisor, becoming a manager, custom support and services takes usually requires 4-6 years. Additionally, a manager, custom support and services has an average salary of $36,936, which is higher than the $32,515 average annual salary of a customer advisor.
The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a manager, custom support and services are support services, patients, and customer satisfaction.
| Customer Advisor | Manager, Custom Support And Services | |
| Yearly salary | $32,515 | $36,936 |
| Hourly rate | $15.63 | $17.76 |
| Growth rate | -4% | 6% |
| Number of jobs | 217,369 | 235,580 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 46% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Customer advisors and managers, custom support and services have different pay scales, as shown below.
| Customer Advisor | Manager, Custom Support And Services | |
| Average salary | $32,515 | $36,936 |
| Salary range | Between $20,000 And $50,000 | Between $22,000 And $60,000 |
| Highest paying City | Los Angeles, CA | Buffalo, NY |
| Highest paying state | California | New York |
| Best paying company | Dell | |
| Best paying industry | Media | Technology |
There are a few differences between a customer advisor and a manager, custom support and services in terms of educational background:
| Customer Advisor | Manager, Custom Support And Services | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | Northwestern University |
Here are the differences between customer advisors' and managers, custom support and services' demographics:
| Customer Advisor | Manager, Custom Support And Services | |
| Average age | 40 | 47 |
| Gender ratio | Male, 45.6% Female, 54.4% | Male, 42.6% Female, 57.4% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |