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The differences between customer agents and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer agent and a customer engagement specialist. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $31,834 average annual salary of a customer agent.
The top three skills for a customer agent include data entry, customer service and outbound calls. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Customer Agent | Customer Engagement Specialist | |
| Yearly salary | $31,834 | $41,014 |
| Hourly rate | $15.30 | $19.72 |
| Growth rate | -4% | -4% |
| Number of jobs | 211,832 | 217,031 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Customer agents and customer engagement specialists have different pay scales, as shown below.
| Customer Agent | Customer Engagement Specialist | |
| Average salary | $31,834 | $41,014 |
| Salary range | Between $25,000 And $39,000 | Between $25,000 And $64,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | Speedway Motors | NVIDIA |
| Best paying industry | Technology | Health Care |
There are a few differences between a customer agent and a customer engagement specialist in terms of educational background:
| Customer Agent | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer agents' and customer engagement specialists' demographics:
| Customer Agent | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.8% Female, 56.2% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 11.9% Unknown, 5.5% Hispanic or Latino, 19.3% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |