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The differences between customer agents and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer agent and a customer service advisor. Additionally, a customer service advisor has an average salary of $32,029, which is higher than the $31,834 average annual salary of a customer agent.
The top three skills for a customer agent include data entry, customer service and outbound calls. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Customer Agent | Customer Service Advisor | |
| Yearly salary | $31,834 | $32,029 |
| Hourly rate | $15.30 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 211,832 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Customer agents and customer service advisors have different pay scales, as shown below.
| Customer Agent | Customer Service Advisor | |
| Average salary | $31,834 | $32,029 |
| Salary range | Between $25,000 And $39,000 | Between $26,000 And $39,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Alaska |
| Best paying company | Speedway Motors | Teledyne Technologies Incorporated |
| Best paying industry | Technology | Insurance |
There are a few differences between a customer agent and a customer service advisor in terms of educational background:
| Customer Agent | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer agents' and customer service advisors' demographics:
| Customer Agent | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.8% Female, 56.2% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 11.9% Unknown, 5.5% Hispanic or Latino, 19.3% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |