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The differences between customer agents and customer support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer agent and a customer support coordinator. Additionally, a customer support coordinator has an average salary of $37,136, which is higher than the $31,834 average annual salary of a customer agent.
The top three skills for a customer agent include data entry, customer service and outbound calls. The most important skills for a customer support coordinator are POS, front end, and customer support.
| Customer Agent | Customer Support Coordinator | |
| Yearly salary | $31,834 | $37,136 |
| Hourly rate | $15.30 | $17.85 |
| Growth rate | -4% | -4% |
| Number of jobs | 211,832 | 259,956 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Customer agents and customer support coordinators have different pay scales, as shown below.
| Customer Agent | Customer Support Coordinator | |
| Average salary | $31,834 | $37,136 |
| Salary range | Between $25,000 And $39,000 | Between $25,000 And $53,000 |
| Highest paying City | New York, NY | San Jose, CA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Speedway Motors | Arrow Electronics |
| Best paying industry | Technology | Technology |
There are a few differences between a customer agent and a customer support coordinator in terms of educational background:
| Customer Agent | Customer Support Coordinator | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer agents' and customer support coordinators' demographics:
| Customer Agent | Customer Support Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.8% Female, 56.2% | Male, 42.9% Female, 57.1% |
| Race ratio | Black or African American, 11.9% Unknown, 5.5% Hispanic or Latino, 19.3% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |