Customer care assistant vs customer care consultant

The differences between customer care assistants and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and a customer care consultant. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $34,892 average annual salary of a customer care assistant.

The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Customer care assistant vs customer care consultant overview

	Customer Care Assistant	Customer Care Consultant
Yearly salary	$34,892	$58,929
Hourly rate	$16.77	$28.33
Growth rate	-4%	-4%
Number of jobs	205,940	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer care assistant do?

A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Customer care assistant vs customer care consultant salary

Customer care assistants and customer care consultants have different pay scales, as shown below.

	Customer Care Assistant	Customer Care Consultant
Average salary	$34,892	$58,929
Salary range	Between $25,000 And $47,000	Between $39,000 And $87,000
Highest paying City	New York, NY	New York, NY
Highest paying state	Alaska	New York
Best paying company	Parkway	McKinsey & Company Inc
Best paying industry	Automotive	Health Care

Differences between customer care assistant and customer care consultant education

There are a few differences between a customer care assistant and a customer care consultant in terms of educational background:

	Customer Care Assistant	Customer Care Consultant
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer care assistant vs customer care consultant demographics

Here are the differences between customer care assistants' and customer care consultants' demographics:

	Customer Care Assistant	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 29.3% Female, 70.7%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care assistant and customer care consultant duties and responsibilities

Customer care assistant example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Adhere to policies and procedures per HIPAA guidelines.
Follow HIPPA guidelines, maintain support log of all calls.
Assist customers seeking help with health and wellness benefits while following HIPAA guidelines.
Help customers troubleshoot online banking inquiries.
Monitor operational performance and troubleshoot system problems.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer care assistant vs customer care consultant skills

Common customer care assistant skills

Home Health, 20%
Customer Care, 19%
PET, 16%
Telephone Inquiries, 6%
Inbound Calls, 5%
Troubleshooting Assistance, 4%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

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Office and Administrative Industry
Customer Care Assistant
Customer Care Assistant vs Customer Care Consultant

Updated January 8, 2025

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