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The differences between customer care assistants and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and a customer care specialist. Additionally, a customer care assistant has an average salary of $34,892, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Customer Care Assistant | Customer Care Specialist | |
| Yearly salary | $34,892 | $32,427 |
| Hourly rate | $16.77 | $15.59 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,940 | 260,027 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Customer care assistants and customer care specialists have different pay scales, as shown below.
| Customer Care Assistant | Customer Care Specialist | |
| Average salary | $34,892 | $32,427 |
| Salary range | Between $25,000 And $47,000 | Between $26,000 And $39,000 |
| Highest paying City | New York, NY | Grand Forks, ND |
| Highest paying state | Alaska | Hawaii |
| Best paying company | Parkway | Axogen |
| Best paying industry | Automotive | Insurance |
There are a few differences between a customer care assistant and a customer care specialist in terms of educational background:
| Customer Care Assistant | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care assistants' and customer care specialists' demographics:
| Customer Care Assistant | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |