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The differences between customer care assistants and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer care assistant, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer care assistant has an average salary of $34,892, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Customer Care Assistant | Customer Service Administrative Assistant | |
| Yearly salary | $34,892 | $33,741 |
| Hourly rate | $16.77 | $16.22 |
| Growth rate | -4% | -8% |
| Number of jobs | 205,940 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 38% |
| Average age | 40 | 50 |
| Years of experience | 12 | 2 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Customer care assistants and customer service administrative assistants have different pay scales, as shown below.
| Customer Care Assistant | Customer Service Administrative Assistant | |
| Average salary | $34,892 | $33,741 |
| Salary range | Between $25,000 And $47,000 | Between $28,000 And $40,000 |
| Highest paying City | New York, NY | Everett, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Parkway | Uline |
| Best paying industry | Automotive | Finance |
There are a few differences between a customer care assistant and a customer service administrative assistant in terms of educational background:
| Customer Care Assistant | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between customer care assistants' and customer service administrative assistants' demographics:
| Customer Care Assistant | Customer Service Administrative Assistant | |
| Average age | 40 | 50 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 6% |