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The differences between customer care assistants and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and a customer service associate/cashier. Additionally, a customer care assistant has an average salary of $34,892, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.
| Customer Care Assistant | Customer Service Associate/Cashier | |
| Yearly salary | $34,892 | $26,933 |
| Hourly rate | $16.77 | $12.95 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,940 | 253,728 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | High School Diploma, 41% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Customer care assistants and customer service associate/cashiers have different pay scales, as shown below.
| Customer Care Assistant | Customer Service Associate/Cashier | |
| Average salary | $34,892 | $26,933 |
| Salary range | Between $25,000 And $47,000 | Between $21,000 And $33,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | Alaska | - |
| Best paying company | Parkway | - |
| Best paying industry | Automotive | - |
There are a few differences between a customer care assistant and a customer service associate/cashier in terms of educational background:
| Customer Care Assistant | Customer Service Associate/Cashier | |
| Most common degree | Bachelor's Degree, 39% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care assistants' and customer service associate/cashiers' demographics:
| Customer Care Assistant | Customer Service Associate/Cashier | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |