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The differences between customer care associates and call center associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care associate and a call center associate. Additionally, a customer care associate has an average salary of $33,115, which is higher than the $31,363 average annual salary of a call center associate.
The top three skills for a customer care associate include customer care, patients and customer service. The most important skills for a call center associate are patients, inbound calls, and customer service.
| Customer Care Associate | Call Center Associate | |
| Yearly salary | $33,115 | $31,363 |
| Hourly rate | $15.92 | $15.08 |
| Growth rate | -4% | -4% |
| Number of jobs | 250,296 | 198,167 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
Customer care associates and call center associates have different pay scales, as shown below.
| Customer Care Associate | Call Center Associate | |
| Average salary | $33,115 | $31,363 |
| Salary range | Between $24,000 And $43,000 | Between $22,000 And $43,000 |
| Highest paying City | San Diego, CA | Albany, NY |
| Highest paying state | California | New York |
| Best paying company | Centennial Bank | Spectrum |
| Best paying industry | Insurance | Finance |
There are a few differences between a customer care associate and a call center associate in terms of educational background:
| Customer Care Associate | Call Center Associate | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care associates' and call center associates' demographics:
| Customer Care Associate | Call Center Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.1% Female, 69.9% | Male, 35.0% Female, 65.0% |
| Race ratio | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |