Customer care associate vs customer care consultant

The differences between customer care associates and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care associate and a customer care consultant. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $33,115 average annual salary of a customer care associate.

The top three skills for a customer care associate include customer care, patients and customer service. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Customer care associate vs customer care consultant overview

	Customer Care Associate	Customer Care Consultant
Yearly salary	$33,115	$58,929
Hourly rate	$15.92	$28.33
Growth rate	-4%	-4%
Number of jobs	250,296	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Customer care associate vs customer care consultant salary

Customer care associates and customer care consultants have different pay scales, as shown below.

	Customer Care Associate	Customer Care Consultant
Average salary	$33,115	$58,929
Salary range	Between $24,000 And $43,000	Between $39,000 And $87,000
Highest paying City	San Diego, CA	New York, NY
Highest paying state	California	New York
Best paying company	Centennial Bank	McKinsey & Company Inc
Best paying industry	Insurance	Health Care

Differences between customer care associate and customer care consultant education

There are a few differences between a customer care associate and a customer care consultant in terms of educational background:

	Customer Care Associate	Customer Care Consultant
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer care associate vs customer care consultant demographics

Here are the differences between customer care associates' and customer care consultants' demographics:

	Customer Care Associate	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 30.1% Female, 69.9%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care associate and customer care consultant duties and responsibilities

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer care associate vs customer care consultant skills

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

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Office and Administrative Industry
Customer Care Associate
Customer Care Associate vs Customer Care Consultant

Updated January 8, 2025

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