Customer care coordinator vs customer care representative

The differences between customer care coordinators and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care coordinator and a customer care representative. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer care coordinator include customer care, home health and functional mobility. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Customer care coordinator vs customer care representative overview

	Customer Care Coordinator	Customer Care Representative
Yearly salary	$40,661	$32,912
Hourly rate	$19.55	$15.82
Growth rate	-4%	-4%
Number of jobs	259,694	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Customer care coordinator vs customer care representative salary

Customer care coordinators and customer care representatives have different pay scales, as shown below.

	Customer Care Coordinator	Customer Care Representative
Average salary	$40,661	$32,912
Salary range	Between $31,000 And $53,000	Between $26,000 And $40,000
Highest paying City	Bridgeport, CT	Urban Honolulu, HI
Highest paying state	New Jersey	Hawaii
Best paying company	Health Alliance	Philadelphia Corporation for Aging
Best paying industry	Finance	Automotive

Differences between customer care coordinator and customer care representative education

There are a few differences between a customer care coordinator and a customer care representative in terms of educational background:

	Customer Care Coordinator	Customer Care Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care coordinator vs customer care representative demographics

Here are the differences between customer care coordinators' and customer care representatives' demographics:

	Customer Care Coordinator	Customer Care Representative
Average age	40	40
Gender ratio	Male, 25.4% Female, 74.6%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care coordinator and customer care representative duties and responsibilities

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer care coordinator vs customer care representative skills

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Customer Care Coordinator
Customer Care Coordinator vs Customer Care Representative

Updated January 8, 2025

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