Customer care coordinator vs customer care specialist

The differences between customer care coordinators and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care coordinator and a customer care specialist. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $32,427 average annual salary of a customer care specialist.

The top three skills for a customer care coordinator include customer care, home health and functional mobility. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.

Customer care coordinator vs customer care specialist overview

	Customer Care Coordinator	Customer Care Specialist
Yearly salary	$40,661	$32,427
Hourly rate	$19.55	$15.59
Growth rate	-4%	-4%
Number of jobs	259,694	260,027
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 43%
Average age	40	40
Years of experience	12	12

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

What does a customer care specialist do?

A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

Customer care coordinator vs customer care specialist salary

Customer care coordinators and customer care specialists have different pay scales, as shown below.

	Customer Care Coordinator	Customer Care Specialist
Average salary	$40,661	$32,427
Salary range	Between $31,000 And $53,000	Between $26,000 And $39,000
Highest paying City	Bridgeport, CT	Grand Forks, ND
Highest paying state	New Jersey	Hawaii
Best paying company	Health Alliance	Axogen
Best paying industry	Finance	Insurance

Differences between customer care coordinator and customer care specialist education

There are a few differences between a customer care coordinator and a customer care specialist in terms of educational background:

	Customer Care Coordinator	Customer Care Specialist
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Customer care coordinator vs customer care specialist demographics

Here are the differences between customer care coordinators' and customer care specialists' demographics:

	Customer Care Coordinator	Customer Care Specialist
Average age	40	40
Gender ratio	Male, 25.4% Female, 74.6%	Male, 30.2% Female, 69.8%
Race ratio	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care coordinator and customer care specialist duties and responsibilities

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer care specialist example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products

Customer care coordinator vs customer care specialist skills

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

Common customer care specialist skills

Customer Care, 25%
Customer Service, 13%
Outbound Calls, 6%
Data Entry, 5%
Troubleshoot, 3%
Inbound Phone Calls, 3%

Customer Care Coordinator vs. similar jobs

Customer Care Coordinator related careers

Customer Care Coordinator related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Coordinator
Customer Care Coordinator vs Customer Care Specialist

Updated January 8, 2025

Browse office and administrative jobs