Customer care coordinator vs customer service administrator

Differences between customer care coordinator and customer service administrator duties and responsibilities

Customer care coordinator example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Re-created documents for the copy using Microsoft excel, PowerPoint and word.
• Receive calls and help customers troubleshoot issues
• Verify customers HIPAA information prior to discussing customer information.
• Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
• Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.
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Customer service administrator example responsibilities.

• Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
• Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Manage cleanliness and organization of work area and equipment.
• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
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