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The differences between customer care coordinators and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care coordinator and a customer service trainer. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer care coordinator include customer care, home health and functional mobility. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Care Coordinator | Customer Service Trainer | |
| Yearly salary | $40,661 | $32,452 |
| Hourly rate | $19.55 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,694 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer care coordinators and customer service trainers have different pay scales, as shown below.
| Customer Care Coordinator | Customer Service Trainer | |
| Average salary | $40,661 | $32,452 |
| Salary range | Between $31,000 And $53,000 | Between $25,000 And $40,000 |
| Highest paying City | Bridgeport, CT | Tacoma, WA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Health Alliance | Salesforce |
| Best paying industry | Finance | Telecommunication |
There are a few differences between a customer care coordinator and a customer service trainer in terms of educational background:
| Customer Care Coordinator | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care coordinators' and customer service trainers' demographics:
| Customer Care Coordinator | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 25.4% Female, 74.6% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |