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The differences between customer care coordinators and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care coordinator and a customer support representative. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a customer care coordinator include customer care, home health and functional mobility. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Customer Care Coordinator | Customer Support Representative | |
| Yearly salary | $40,661 | $37,404 |
| Hourly rate | $19.55 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,694 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Customer care coordinators and customer support representatives have different pay scales, as shown below.
| Customer Care Coordinator | Customer Support Representative | |
| Average salary | $40,661 | $37,404 |
| Salary range | Between $31,000 And $53,000 | Between $29,000 And $47,000 |
| Highest paying City | Bridgeport, CT | Boston, MA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Health Alliance | University of California, Berkeley |
| Best paying industry | Finance | Finance |
There are a few differences between a customer care coordinator and a customer support representative in terms of educational background:
| Customer Care Coordinator | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care coordinators' and customer support representatives' demographics:
| Customer Care Coordinator | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 25.4% Female, 74.6% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |