Customer care executive vs customer success manager

The differences between customer care executives and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer care executive, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $42,569 average annual salary of a customer care executive.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer success manager are client facing, cloud, and account management.

Customer care executive vs customer success manager overview

	Customer Care Executive	Customer Success Manager
Yearly salary	$42,569	$93,820
Hourly rate	$20.47	$45.11
Growth rate	-4%	5%
Number of jobs	257,769	95,053
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 78%
Average age	40	46
Years of experience	12	8

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer success manager do?

A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.

Customer care executive vs customer success manager salary

Customer care executives and customer success managers have different pay scales, as shown below.

	Customer Care Executive	Customer Success Manager
Average salary	$42,569	$93,820
Salary range	Between $18,000 And $100,000	Between $61,000 And $142,000
Highest paying City	-	Redwood City, CA
Highest paying state	-	California
Best paying company	-	VMware
Best paying industry	-	Technology

Differences between customer care executive and customer success manager education

There are a few differences between a customer care executive and a customer success manager in terms of educational background:

	Customer Care Executive	Customer Success Manager
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 78%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Customer care executive vs customer success manager demographics

Here are the differences between customer care executives' and customer success managers' demographics:

	Customer Care Executive	Customer Success Manager
Average age	40	46
Gender ratio	Male, 39.9% Female, 60.1%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	7%	7%

Differences between customer care executive and customer success manager duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Customer care executive vs customer success manager skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Success Manager

Updated January 8, 2025

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