Customer care executive vs lead customer service representative

The differences between customer care executives and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a lead customer service representative. Additionally, a customer care executive has an average salary of $42,569, which is higher than the $36,097 average annual salary of a lead customer service representative.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.

Customer care executive vs lead customer service representative overview

	Customer Care Executive	Lead Customer Service Representative
Yearly salary	$42,569	$36,097
Hourly rate	$20.47	$17.35
Growth rate	-4%	-4%
Number of jobs	257,769	192,052
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a lead customer service representative do?

A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. A lead customer service representative handles escalation and evaluates team member's performance. A lead customer service representative must have excellent communication and leadership skills to supervise the team and support the business' improvement plans.

Customer care executive vs lead customer service representative salary

Customer care executives and lead customer service representatives have different pay scales, as shown below.

	Customer Care Executive	Lead Customer Service Representative
Average salary	$42,569	$36,097
Salary range	Between $18,000 And $100,000	Between $22,000 And $58,000
Highest paying City	-	Goldsboro, NC
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Insurance

Differences between customer care executive and lead customer service representative education

There are a few differences between a customer care executive and a lead customer service representative in terms of educational background:

	Customer Care Executive	Lead Customer Service Representative
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs lead customer service representative demographics

Here are the differences between customer care executives' and lead customer service representatives' demographics:

	Customer Care Executive	Lead Customer Service Representative
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 32.1% Female, 67.9%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care executive and lead customer service representative duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Lead customer service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Create PowerPoint presentations and present them to other customer service representatives.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Implement cost cutting measures leveraging out FedEx applications and services provide.

Customer care executive vs lead customer service representative skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common lead customer service representative skills

Cleanliness, 65%
Cash Handling, 14%
Inventory Control, 12%
POS, 1%
Customer Service, 1%
Sales Floor, 1%

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Customer Care Executive
Customer Care Executive vs Lead Customer Service Representative

Updated January 8, 2025

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