Customer care manager vs claims manager

The differences between customer care managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care manager and a claims manager. Additionally, a claims manager has an average salary of $73,369, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer care manager include patients, home health and social work. The most important skills for a claims manager are customer service, oversight, and litigation.

Customer care manager vs claims manager overview

	Customer Care Manager	Claims Manager
Yearly salary	$41,181	$73,369
Hourly rate	$19.80	$35.27
Growth rate	8%	-6%
Number of jobs	129,140	30,302
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	6	6

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

What does a claims manager do?

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

Customer care manager vs claims manager salary

Customer care managers and claims managers have different pay scales, as shown below.

	Customer Care Manager	Claims Manager
Average salary	$41,181	$73,369
Salary range	Between $28,000 And $59,000	Between $45,000 And $117,000
Highest paying City	Olympia, WA	San Francisco, CA
Highest paying state	Washington	California
Best paying company	Adobe	Zurich
Best paying industry	Telecommunication	Insurance

Differences between customer care manager and claims manager education

There are a few differences between a customer care manager and a claims manager in terms of educational background:

	Customer Care Manager	Claims Manager
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care manager vs claims manager demographics

Here are the differences between customer care managers' and claims managers' demographics:

	Customer Care Manager	Claims Manager
Average age	47	47
Gender ratio	Male, 38.1% Female, 61.9%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer care manager and claims manager duties and responsibilities

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

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Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

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Customer care manager vs claims manager skills

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

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Updated January 8, 2025

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