Customer care manager vs desk manager

The differences between customer care managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care manager and a desk manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer care manager include patients, home health and social work. The most important skills for a desk manager are CRM, sales process, and quality customer service.

Customer care manager vs desk manager overview

	Customer Care Manager	Desk Manager
Yearly salary	$41,181	$75,140
Hourly rate	$19.80	$36.12
Growth rate	8%	-
Number of jobs	129,140	45,871
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 65%
Average age	47	47
Years of experience	6	6

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

What does a desk manager do?

A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.

Customer care manager vs desk manager salary

Customer care managers and desk managers have different pay scales, as shown below.

	Customer Care Manager	Desk Manager
Average salary	$41,181	$75,140
Salary range	Between $28,000 And $59,000	Between $44,000 And $127,000
Highest paying City	Olympia, WA	Eureka, CA
Highest paying state	Washington	New York
Best paying company	Adobe	ServiceNow
Best paying industry	Telecommunication	-

Differences between customer care manager and desk manager education

There are a few differences between a customer care manager and a desk manager in terms of educational background:

	Customer Care Manager	Desk Manager
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care manager vs desk manager demographics

Here are the differences between customer care managers' and desk managers' demographics:

	Customer Care Manager	Desk Manager
Average age	47	47
Gender ratio	Male, 38.1% Female, 61.9%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer care manager and desk manager duties and responsibilities

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

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Desk manager example responsibilities.

Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
Maintain POS transactions and hotel budget.
Shred patient information to comply with HIPAA regulations.
Follow HIPAA guidelines to ensure staff compliance.assist with all dental procedures.
Design a multi-part training program for the primary POS program used in retail locations.
Import and export all patient data into the EMR from hospitals and other qualify health care providers.

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Customer care manager vs desk manager skills

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

Common desk manager skills

CRM, 19%
Sales Process, 12%
Quality Customer Service, 10%
CSI, 9%
Sales People, 8%
Sales Desk, 5%

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Updated January 8, 2025

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