Customer complaint service supervisor vs customer service specialist

The differences between customer complaint service supervisors and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $32,891 average annual salary of a customer complaint service supervisor.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.

Customer complaint service supervisor vs customer service specialist overview

	Customer Complaint Service Supervisor	Customer Service Specialist
Yearly salary	$32,891	$33,238
Hourly rate	$15.81	$15.98
Growth rate	-4%	-4%
Number of jobs	161,433	223,323
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 43%
Average age	40	40
Years of experience	12	12

Customer complaint service supervisor vs customer service specialist salary

Customer complaint service supervisors and customer service specialists have different pay scales, as shown below.

	Customer Complaint Service Supervisor	Customer Service Specialist
Average salary	$32,891	$33,238
Salary range	Between $25,000 And $41,000	Between $26,000 And $42,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Dell
Best paying industry	-	Finance

Differences between customer complaint service supervisor and customer service specialist education

There are a few differences between a customer complaint service supervisor and a customer service specialist in terms of educational background:

	Customer Complaint Service Supervisor	Customer Service Specialist
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Customer complaint service supervisor vs customer service specialist demographics

Here are the differences between customer complaint service supervisors' and customer service specialists' demographics:

	Customer Complaint Service Supervisor	Customer Service Specialist
Average age	40	40
Gender ratio	Male, 32.7% Female, 67.3%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer complaint service supervisor and customer service specialist duties and responsibilities

Customer complaint service supervisor example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service specialist example responsibilities.

Work with customers/companies over the phone and helps troubleshoot technology/service issues while maintaining customer satisfaction in a large call-center capacity.
Mentore the team members and QA team for timely releases.
Monitor reports, compile reviews, and participate in QA calibrations.
Oversee management of social networking presence on Facebook, various travel relate blogs and utilizing various social listening tools.
Provide exceptional customer service to customers regarding MetLife products
Create PowerPoint presentations for forecasting of inventory requirements and overall changes in customer order volume.

Customer complaint service supervisor vs customer service specialist skills

Common customer complaint service supervisor skills

Customer Complaints, 18%
Inbound Calls, 16%
Front Desk, 11%
Customer Satisfaction, 10%
Customer Orders, 8%
Customer Calls, 8%

Common customer service specialist skills

Customer Service, 19%
Strong Customer Service, 9%
Cleanliness, 7%
Front End, 7%
Cash Management, 7%
Customer Transactions, 4%

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Customer Complaint Service Supervisor
Customer Complaint Service Supervisor vs Customer Service Specialist

Updated January 8, 2025

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