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The differences between customer engagement managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and an assistant customer service manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Engagement Manager | Assistant Customer Service Manager | |
| Yearly salary | $115,367 | $34,118 |
| Hourly rate | $55.46 | $16.40 |
| Growth rate | 5% | -4% |
| Number of jobs | 49,606 | 198,396 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer engagement managers and assistant customer service managers have different pay scales, as shown below.
| Customer Engagement Manager | Assistant Customer Service Manager | |
| Average salary | $115,367 | $34,118 |
| Salary range | Between $77,000 And $172,000 | Between $28,000 And $41,000 |
| Highest paying City | Washington, DC | - |
| Highest paying state | Rhode Island | - |
| Best paying company | Accenture | - |
| Best paying industry | Technology | - |
There are a few differences between a customer engagement manager and an assistant customer service manager in terms of educational background:
| Customer Engagement Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and assistant customer service managers' demographics:
| Customer Engagement Manager | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |