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The differences between customer engagement managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and a guest services manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Customer Engagement Manager | Guest Services Manager | |
| Yearly salary | $115,367 | $46,930 |
| Hourly rate | $55.46 | $22.56 |
| Growth rate | 5% | 6% |
| Number of jobs | 49,606 | 105,188 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Customer engagement managers and guest services managers have different pay scales, as shown below.
| Customer Engagement Manager | Guest Services Manager | |
| Average salary | $115,367 | $46,930 |
| Salary range | Between $77,000 And $172,000 | Between $34,000 And $63,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | Accenture | InterContinental Hotels Group Resources, Inc. |
| Best paying industry | Technology | Hospitality |
There are a few differences between a customer engagement manager and a guest services manager in terms of educational background:
| Customer Engagement Manager | Guest Services Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Cornell University |
Here are the differences between customer engagement managers' and guest services managers' demographics:
| Customer Engagement Manager | Guest Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |