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The differences between customer engagement managers and office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and an office manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $43,395 average annual salary of an office manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for an office manager are customer service, patients, and financial statements.
| Customer Engagement Manager | Office Manager | |
| Yearly salary | $115,367 | $43,395 |
| Hourly rate | $55.46 | $20.86 |
| Growth rate | 5% | -8% |
| Number of jobs | 49,606 | 53,712 |
| Job satisfaction | 4 | 5 |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.
Customer engagement managers and office managers have different pay scales, as shown below.
| Customer Engagement Manager | Office Manager | |
| Average salary | $115,367 | $43,395 |
| Salary range | Between $77,000 And $172,000 | Between $30,000 And $62,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | Rhode Island | New York |
| Best paying company | Accenture | Moody's |
| Best paying industry | Technology | Construction |
There are a few differences between a customer engagement manager and an office manager in terms of educational background:
| Customer Engagement Manager | Office Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and office managers' demographics:
| Customer Engagement Manager | Office Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 13.5% Female, 86.5% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |