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The differences between customer engagement managers and team managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer engagement manager and a team manager. Additionally, a customer engagement manager has an average salary of $115,367, which is higher than the $82,017 average annual salary of a team manager.
The top three skills for a customer engagement manager include PET, direct reports and project management. The most important skills for a team manager are patients, taking care, and project management.
| Customer Engagement Manager | Team Manager | |
| Yearly salary | $115,367 | $82,017 |
| Hourly rate | $55.46 | $39.43 |
| Growth rate | 5% | - |
| Number of jobs | 49,606 | 96,615 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer engagement manager is responsible for building positive relationships with clients by serving as their primary point of contact. Their responsibilities revolve around responding to inquiries and concerns, assisting clients in various services, determining opportunities to offer and sell products, and processing payments, all while ensuring their adherence to contracts and agreements. They must also produce progress reports, prepare presentations, handle calls and correspondence, and generate new leads. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and regulations.
Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.
Customer engagement managers and team managers have different pay scales, as shown below.
| Customer Engagement Manager | Team Manager | |
| Average salary | $115,367 | $82,017 |
| Salary range | Between $77,000 And $172,000 | Between $44,000 And $152,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Rhode Island | Alaska |
| Best paying company | Accenture | Meta |
| Best paying industry | Technology | - |
There are a few differences between a customer engagement manager and a team manager in terms of educational background:
| Customer Engagement Manager | Team Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer engagement managers' and team managers' demographics:
| Customer Engagement Manager | Team Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.4% Female, 52.6% | Male, 55.9% Female, 44.1% |
| Race ratio | Black or African American, 9.1% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 6.0% White, 62.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |