Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer experience associates and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $27,830 average annual salary of a customer experience associate.
The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Customer Experience Associate | Associate Customer Service Representative | |
| Yearly salary | $27,830 | $35,215 |
| Hourly rate | $13.38 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 199,193 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer experience associates and associate customer service representatives have different pay scales, as shown below.
| Customer Experience Associate | Associate Customer Service Representative | |
| Average salary | $27,830 | $35,215 |
| Salary range | Between $15,000 And $49,000 | Between $26,000 And $46,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Boehringer Ingelheim | Deutsche Bank |
| Best paying industry | Automotive | Finance |
There are a few differences between a customer experience associate and an associate customer service representative in terms of educational background:
| Customer Experience Associate | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer experience associates' and associate customer service representatives' demographics:
| Customer Experience Associate | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.6% Female, 68.4% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |