Customer experience associate vs certified medical technician

The differences between customer experience associates and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer experience associate vs certified medical technician overview

	Customer Experience Associate	Certified Medical Technician
Yearly salary	$27,830	$38,859
Hourly rate	$13.38	$18.68
Growth rate	-4%	5%
Number of jobs	199,193	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a customer experience associate do?

A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer experience associate vs certified medical technician salary

Customer experience associates and certified medical technicians have different pay scales, as shown below.

	Customer Experience Associate	Certified Medical Technician
Average salary	$27,830	$38,859
Salary range	Between $15,000 And $49,000	Between $28,000 And $53,000
Highest paying City	Boston, MA	Denton, TX
Highest paying state	Massachusetts	Alaska
Best paying company	Boehringer Ingelheim	Favorite Healthcare Staffing
Best paying industry	Automotive	Health Care

Differences between customer experience associate and certified medical technician education

There are a few differences between a customer experience associate and a certified medical technician in terms of educational background:

	Customer Experience Associate	Certified Medical Technician
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Customer experience associate vs certified medical technician demographics

Here are the differences between customer experience associates' and certified medical technicians' demographics:

	Customer Experience Associate	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 31.6% Female, 68.4%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between customer experience associate and certified medical technician duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Customer experience associate vs certified medical technician skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Office and Administrative Industry
Customer Experience Associate
Customer Experience Associate vs Certified Medical Technician

Updated January 8, 2025

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