Customer experience associate vs customer account representative

The differences between customer experience associates and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Customer experience associate vs customer account representative overview

	Customer Experience Associate	Customer Account Representative
Yearly salary	$27,830	$36,138
Hourly rate	$13.38	$17.37
Growth rate	-4%	-4%
Number of jobs	199,193	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer experience associate do?

A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Customer experience associate vs customer account representative salary

Customer experience associates and customer account representatives have different pay scales, as shown below.

	Customer Experience Associate	Customer Account Representative
Average salary	$27,830	$36,138
Salary range	Between $15,000 And $49,000	Between $27,000 And $46,000
Highest paying City	Boston, MA	San Ramon, CA
Highest paying state	Massachusetts	Alaska
Best paying company	Boehringer Ingelheim	Dairy Farmers of America
Best paying industry	Automotive	Finance

Differences between customer experience associate and customer account representative education

There are a few differences between a customer experience associate and a customer account representative in terms of educational background:

	Customer Experience Associate	Customer Account Representative
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer experience associate vs customer account representative demographics

Here are the differences between customer experience associates' and customer account representatives' demographics:

	Customer Experience Associate	Customer Account Representative
Average age	40	40
Gender ratio	Male, 31.6% Female, 68.4%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer experience associate and customer account representative duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer experience associate vs customer account representative skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Office and Administrative Industry
Customer Experience Associate
Customer Experience Associate vs Customer Account Representative

Updated January 8, 2025

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