Customer experience associate vs customer care advocate

The differences between customer experience associates and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer care advocate. Additionally, a customer care advocate has an average salary of $33,219, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.

Customer experience associate vs customer care advocate overview

	Customer Experience Associate	Customer Care Advocate
Yearly salary	$27,830	$33,219
Hourly rate	$13.38	$15.97
Growth rate	-4%	-4%
Number of jobs	199,193	248,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer experience associate do?

A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

Customer experience associate vs customer care advocate salary

Customer experience associates and customer care advocates have different pay scales, as shown below.

	Customer Experience Associate	Customer Care Advocate
Average salary	$27,830	$33,219
Salary range	Between $15,000 And $49,000	Between $24,000 And $44,000
Highest paying City	Boston, MA	Santa Barbara, CA
Highest paying state	Massachusetts	Hawaii
Best paying company	Boehringer Ingelheim	University of California, Berkeley
Best paying industry	Automotive	Insurance

Differences between customer experience associate and customer care advocate education

There are a few differences between a customer experience associate and a customer care advocate in terms of educational background:

	Customer Experience Associate	Customer Care Advocate
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer experience associate vs customer care advocate demographics

Here are the differences between customer experience associates' and customer care advocates' demographics:

	Customer Experience Associate	Customer Care Advocate
Average age	40	40
Gender ratio	Male, 31.6% Female, 68.4%	Male, 36.2% Female, 63.8%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer experience associate and customer care advocate duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer experience associate vs customer care advocate skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

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Office and Administrative Industry
Customer Experience Associate
Customer Experience Associate vs Customer Care Advocate

Updated January 8, 2025

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