Customer experience associate vs customer care associate

The differences between customer experience associates and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer care associate. Additionally, a customer care associate has an average salary of $33,115, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer care associate are customer care, patients, and customer service.

Customer experience associate vs customer care associate overview

	Customer Experience Associate	Customer Care Associate
Yearly salary	$27,830	$33,115
Hourly rate	$13.38	$15.92
Growth rate	-4%	-4%
Number of jobs	199,193	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

What does a customer experience associate do?

A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

Customer experience associate vs customer care associate salary

Customer experience associates and customer care associates have different pay scales, as shown below.

	Customer Experience Associate	Customer Care Associate
Average salary	$27,830	$33,115
Salary range	Between $15,000 And $49,000	Between $24,000 And $43,000
Highest paying City	Boston, MA	San Diego, CA
Highest paying state	Massachusetts	California
Best paying company	Boehringer Ingelheim	Centennial Bank
Best paying industry	Automotive	Insurance

Differences between customer experience associate and customer care associate education

There are a few differences between a customer experience associate and a customer care associate in terms of educational background:

	Customer Experience Associate	Customer Care Associate
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Customer experience associate vs customer care associate demographics

Here are the differences between customer experience associates' and customer care associates' demographics:

	Customer Experience Associate	Customer Care Associate
Average age	40	40
Gender ratio	Male, 31.6% Female, 68.4%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer experience associate and customer care associate duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer experience associate vs customer care associate skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

Customer Experience Associate vs. similar jobs

Customer Experience Associate related careers

Customer Experience Associate related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Experience Associate
Customer Experience Associate vs Customer Care Associate

Updated January 8, 2025

Browse office and administrative jobs