Customer experience associate vs customer sales associate

The differences between customer experience associates and customer sales associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer sales associate. Additionally, a customer sales associate has an average salary of $37,024, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer sales associate are sales floor, customer satisfaction, and customer service.

Customer experience associate vs customer sales associate overview

	Customer Experience Associate	Customer Sales Associate
Yearly salary	$27,830	$37,024
Hourly rate	$13.38	$17.80
Growth rate	-4%	-4%
Number of jobs	199,193	415,981
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 41%
Average age	40	40
Years of experience	12	12

What does a customer experience associate do?

A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.

What does a customer sales associate do?

A customer sales associate specializes in handling and communicating with customers to secure sales in a retail store. Their primary responsibilities revolve around greeting clients, responding to inquiries, providing assistance, and even offering suggestions when necessary. Aside from ensuring customer satisfaction, it is also their responsibility to maintain the cleanliness and order on the sales floor by re-stocking shelves and arranging them to look presentable. Furthermore, a customer sales associate must coordinate with other sales floor members and report to a manager or supervisor.

Customer experience associate vs customer sales associate salary

Customer experience associates and customer sales associates have different pay scales, as shown below.

	Customer Experience Associate	Customer Sales Associate
Average salary	$27,830	$37,024
Salary range	Between $15,000 And $49,000	Between $27,000 And $49,000
Highest paying City	Boston, MA	Odenton, MD
Highest paying state	Massachusetts	Maryland
Best paying company	Boehringer Ingelheim	Johnson Controls
Best paying industry	Automotive	Real Estate

Differences between customer experience associate and customer sales associate education

There are a few differences between a customer experience associate and a customer sales associate in terms of educational background:

	Customer Experience Associate	Customer Sales Associate
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Customer experience associate vs customer sales associate demographics

Here are the differences between customer experience associates' and customer sales associates' demographics:

	Customer Experience Associate	Customer Sales Associate
Average age	40	40
Gender ratio	Male, 31.6% Female, 68.4%	Male, 50.6% Female, 49.4%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 20.5% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer experience associate and customer sales associate duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Customer sales associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Process merchandise information through store computer system, POS register system, and complete all require paperwork according to policy.
Used mobile POS systems to streamline the customer experience in order to drive full engagement throughout entire interaction with customer.
Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
Recognize opportunities to up-sell and often take the opportunity to do so to create a better Marriott experience and event.

Customer experience associate vs customer sales associate skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common customer sales associate skills

Sales Floor, 12%
Customer Satisfaction, 9%
Customer Service, 9%
Product Knowledge, 8%
Outbound Calls, 8%
Customer Sales, 8%

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Office and Administrative Industry
Customer Experience Associate
Customer Experience Associate vs Customer Sales Associate

Updated January 8, 2025

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