Customer experience associate vs customer service advisor

The differences between customer experience associates and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer service advisor. Additionally, a customer service advisor has an average salary of $32,029, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.

Customer experience associate vs customer service advisor overview

	Customer Experience Associate	Customer Service Advisor
Yearly salary	$27,830	$32,029
Hourly rate	$13.38	$15.40
Growth rate	-4%	-4%
Number of jobs	199,193	235,256
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a customer experience associate do?

A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.

What does a customer service advisor do?

A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.

Customer experience associate vs customer service advisor salary

Customer experience associates and customer service advisors have different pay scales, as shown below.

	Customer Experience Associate	Customer Service Advisor
Average salary	$27,830	$32,029
Salary range	Between $15,000 And $49,000	Between $26,000 And $39,000
Highest paying City	Boston, MA	Boston, MA
Highest paying state	Massachusetts	Alaska
Best paying company	Boehringer Ingelheim	Teledyne Technologies Incorporated
Best paying industry	Automotive	Insurance

Differences between customer experience associate and customer service advisor education

There are a few differences between a customer experience associate and a customer service advisor in terms of educational background:

	Customer Experience Associate	Customer Service Advisor
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Customer experience associate vs customer service advisor demographics

Here are the differences between customer experience associates' and customer service advisors' demographics:

	Customer Experience Associate	Customer Service Advisor
Average age	40	40
Gender ratio	Male, 31.6% Female, 68.4%	Male, 51.5% Female, 48.5%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer experience associate and customer service advisor duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Customer service advisor example responsibilities.

Manage the largest client pool in all of Finland, and update the CRM accordingly.
Manage bi-weekly payroll duties and employment documentation.
Provide excellent customer service and maintain cleanliness of work area
Used all CRM systems to provide exceptional service to customers for the entire order process cycle
Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.

Customer experience associate vs customer service advisor skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common customer service advisor skills

Taking Care, 17%
Strong Customer Service, 13%
Standard Operating Procedure, 10%
Customer Service, 7%
Customer Care, 7%
Sales Floor, 7%

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Office and Administrative Industry
Customer Experience Associate
Customer Experience Associate vs Customer Service Advisor

Updated January 8, 2025

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