Customer experience associate vs customer service advocate

The differences between customer experience associates and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer service advocate. Additionally, a customer service advocate has an average salary of $33,000, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.

Customer experience associate vs customer service advocate overview

	Customer Experience Associate	Customer Service Advocate
Yearly salary	$27,830	$33,000
Hourly rate	$13.38	$15.87
Growth rate	-4%	-4%
Number of jobs	199,193	211,969
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

What does a customer experience associate do?

A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.

What does a customer service advocate do?

A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.

Customer experience associate vs customer service advocate salary

Customer experience associates and customer service advocates have different pay scales, as shown below.

	Customer Experience Associate	Customer Service Advocate
Average salary	$27,830	$33,000
Salary range	Between $15,000 And $49,000	Between $27,000 And $39,000
Highest paying City	Boston, MA	Danvers, MA
Highest paying state	Massachusetts	Alaska
Best paying company	Boehringer Ingelheim	Committee for Public Counsel Services
Best paying industry	Automotive	Insurance

Differences between customer experience associate and customer service advocate education

There are a few differences between a customer experience associate and a customer service advocate in terms of educational background:

	Customer Experience Associate	Customer Service Advocate
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Customer experience associate vs customer service advocate demographics

Here are the differences between customer experience associates' and customer service advocates' demographics:

	Customer Experience Associate	Customer Service Advocate
Average age	40	40
Gender ratio	Male, 31.6% Female, 68.4%	Male, 25.6% Female, 74.4%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer experience associate and customer service advocate duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Customer service advocate example responsibilities.

Manage and motivate VAS teams to achieve KPI, s assign by management.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help create and edit HTML coding to fit customer requests.
Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
Assist customer's with editing their business websites and coaching the basics in HTML.

Customer experience associate vs customer service advocate skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common customer service advocate skills

Strong Customer Service, 29%
Social Work, 8%
Appointment Scheduling, 8%
Compassion, 7%
Phone Calls, 5%
Health Insurance, 4%

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Office and Administrative Industry
Customer Experience Associate
Customer Experience Associate vs Customer Service Advocate

Updated January 8, 2025

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